FREQUENTLY ASKED QUESTIONS...
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Who is Rangeford?

Rangeford is a dedicated developer / financier of villages and communities for the over 60s. Its shareholders, investors and directors have extensive experience in structured finance, site acquisition, planning and developing communities to suit the continuing needs of its customers. As well as Wadswick Green, sites in Cirencester and Pickering are also being developed.

Who is Saga?

From small beginnings in 1950, Saga has grown into a true business success story. The business was built on high standards of customer care and value for money, and these remain among Saga's core values to this day. Saga now employ around 20,000 people and have over 2.1 million customers. Their products and services are tailored to meet the needs of today's over-50s, and range from holidays and healthcare to insurance and financial services.

What is Wadswick Green?

Wadswick Green is a retirement village for people aged 60 and over.

It offers a range of 1, 2 and 3 bedroom apartments and a village centre (The Pavilion) set in 25 acres of grounds. In total 246 apartments will be built at the Wadswick Green village.

What is the site built on?

The site was formerly a Royal Navy base called HMS Royal Arthur.

Can I visit Wadswick Green?

Yes, of course. Please contact the Sales Office on 0800 092 9030 to make an appointment. We are open seven days a week, 10am - 5pm. You are also welcome to join us for coffee, lunch or afternoon tea and experience life at Wadswick Green first hand.

How much will it cost to live at Wadswick Green?

There are 10 different apartment types and you can find the prices in the "Find an apartment" section. The Sales team will be happy to provide more information when you visit.

Courtyard Apartments - What other costs are there?

One-bedroom Courtyard Apartments

Weekly charge:
Single occupancy - £114.91 per week
Double occupancy - £143.64 per week
Ground rent - £200 per year

Two-bedroom Courtyard Apartments

Weekly charge:
Single occupancy - £132.35 per week
Double occupancy - £161.08 per week
Ground rent - £300 per year

Three-bedroom Courtyard Apartments

Weekly charge:
Single occupancy - £148.77 per week
Double occupancy - £177.50 per week
Ground rent - £400 per year

Our Service and Concierge Charge Includes the Following:
• 24-hour staff for response in an emergency
• On site Village Manager and Head of Care with supporting teams
• Personal concierge services
• Chauffeur driven Mercedes mini bus service
• Priority booking in the Wadswick Green Spa
• Security - including the 24-hour on-site team, the emergency call system and door entry to the apartments and the license plate recognition front gate.
• Co-ordination of all the activities across Wadswick Green for the residents
• Use of the fully serviced guest suite for family and friends
• Benefit of 15% discount on food and beverage at the Greenhouse Restaurant
• Upkeep and maintenance of all our public areas including the pool, gym, laundry and all communal areas, as well as the estate roads and grounds.
• Fully serviced lifts to all apartments
• Professional upkeep to landscaped gardens
• Regular external window cleaning of your property
• Buildings insurance for your property and all communal areas
• Corporate management services and support (finance, legal, HR, etc)

Optional Additional Services:
Rangeford Care can provide a bespoke range of services depending on your needs including:
• Personal care
• Cleaning, laundry, ironing, preparing meals
• Shopping, helping with correspondence, dealing with bills, general household management, handyman service, odd jobs
• Escorting to and from social events, appointments etc

Additional Financial Considerations:
Each apartment purchase will attract stamp duty payable to HMRC. To help consider your costs, here are the stamp duty bands on our most common apartment prices:

£300,000 apartment - £5,000 SDLT
£405,000 apartment - £10,250 SDLT
£560,000 apartment - £18,000 SDLT

Terms of Lease:
Your apartment is purchased on a 125-year lease that starts 1st January 2015.

On exit, the property is sold by Rangeford to a qualifying purchaser for a fee of 3% of the sales value. Additionally an exit fee is levied of 0.5% for each year of occupation which is capped at 10%. The fees are ring fenced for the future long-term maintenance of the village.

A buyer can be under 60 years to purchase a property but one occupier must be aged 60 or over.

Subject to approval by the landlord (Rangeford), the leaseholder may let out the property subject to the qualifying age of the occupier and the lease terms being adhered to. However a Buy to Let owner must pay the exit fees every 20 years, in the instance that the property is owned for more than 20 years

Residents are responsible for their own council tax. As a guide, a two-bedroom apartment at Wadswick Green is rated as Band E and has an annual council tax bill of £1,940.95.

Each resident is responsible for their own utility bills – heating, electicity and water. Residents are also responsible for their own contents insurance. Each apartment at Wadswick Green is wired for all broadband and satellite services, and you are free to set up your own suppliers.

You will be responsible for your own moving costs, but once on site we will assist you with moving boxes, unpacking, building flat-pack furniture etc.

Clause 5 of the lease enables us to terminate the lease should payments be missed or if any covenant is breached. We cannot terminate leases summarily (a court order is required) and we will always act reasonably before initiating the termination process (e.g. first seeking through dialogue to resolve any payment problems or breaches of covenants). Also, for the avoidance of doubt, in line with the law, clause 9.3 cannot exclude liability for death or injury caused by our negligence.

The service charge is reviewed annually and every leaseholder receives a budget statement showing the expected expenditure for the coming year and at least 28 days’ notice of any change. We will also hold an annual meeting with residents to explain the service charge costs and listen to comments and feedback about the services we provide. If costs rise or fall, or if there is a significant failure to provide a particular service, the service charge will be altered accordingly. We cannot give guarantees about the level of service charge in future years as it is mainly influenced by the cost of goods and services on the open market.

We encourage you to discuss your housing options with your family and friends, and to seek independent advice, support and representation as appropriate, in connection with a move to Wadswick Green.

All prices and other information contained in this document are accurate as at 1st September 2015 but may change in accordance with changes in legislation and/or the lease governing the sale of apartments.

Pavilion Apartments - What other costs are there?

One-bedroom Pavilion Apartments - £265,000 purchase price

Weekly charge:
Single occupancy - £125.79 per week
Double occupancy - £154.52 per week
Ground rent - £200 per year

Two-bedroom Pavilion Apartments - £310,000 purchase price

Weekly charge:
Single occupancy - £146.62 per week
Double occupancy - £175.34 per week
Ground rent - £300 per year

Please note: The Pavilion weekly charge includes all utilities - water, electricity & heating.

Our Service and Concierge Charge Includes the Following:
• 24-hour staff for response in an emergency
• On site Village Manager and Head of Care with supporting teams
• Personal concierge services
• Chauffeur driven Mercedes mini bus service
• Priority booking in the Wadswick Green Spa
• Security - including the 24-hour on-site team, the emergency call system and door entry to the apartments and the license plate recognition front gate.
• Co-ordination of all the activities across Wadswick Green for the residents
• Use of the fully serviced guest suite for family and friends
• Benefit of 15% discount on food and beverage at the Greenhouse Restaurant
• Upkeep and maintenance of all our public areas including the pool, gym, laundry and all communal areas, as well as the estate roads and grounds.
• Fully serviced lifts to all apartments
• Professional upkeep to landscaped gardens
• Regular external window cleaning of your property
• Buildings insurance for your property and all communal areas
• Corporate management services and support (finance, legal, HR, etc)

Optional Additional Services:
Rangeford Care can provide a bespoke range of services depending on your needs including:
• Personal care
• Cleaning, laundry, ironing, preparing meals
• Shopping, helping with correspondence, dealing with bills, general household management, handyman service, odd jobs
• Escorting to and from social events, appointments etc

Additional Financial Considerations:
Each apartment purchase will attract stamp duty payable to HMRC. To help consider your costs, here are the stamp duty bands on our most common apartment prices:

£265,000 apartment - £3,250 SDLT
£310,000 apartment - £5,500 SDLT
Terms of Lease:
Your apartment is purchased on a 125-year lease that starts 1st January 2015.

On exit, the property is sold by Rangeford to a qualifying purchaser for a fee of 3% of the sales value. Additionally an exit fee is levied of 0.5% for each year of occupation which is capped at 10%. The fees are ring fenced for the future long-term maintenance of the village.

A buyer can be under 60 years to purchase a property but one occupier must be aged 60 or over.

Subject to approval by the landlord (Rangeford), the leaseholder may let out the property subject to the qualifying age of the occupier and the lease terms being adhered to. However a Buy to Let owner must pay the exit fees every 20 years, in the instance that the property is owned for more than 20 years

Residents are responsible for their own council tax. As a guide, a two-bedroom apartment at Wadswick Green is rated as Band E and has an annual council tax bill of £1,940.95.

Each apartment at Wadswick Green is wired for all broadband and satellite services, and you are free to set up your own suppliers. Residents are also responsible for their own contents insurance.

You will be responsible for your own moving costs, but once on site we will assist you with moving boxes, unpacking, building flat-pack furniture etc.

Clause 5 of the lease enables us to terminate it if payments are missed or if any covenant is breached. We cannot terminate leases summarily (a court order is required) and we will always act reasonably before initiating the termination process (e.g. first seeking through dialogue to resolve any payment problems or breaches of covenants). Also, for the avoidance of doubt, in line with the law, clause 9.3 cannot exclude liability for death or injury caused by our negligence.

The service charge is reviewed annually and every leaseholder receives a budget statement showing the expected expenditure for the coming year and at least 28 days’ notice of any change. We will also hold an annual meeting with residents to explain the service charge costs and listen to comments and feedback about the services we provide. If costs rise or fall, or if there is a significant failure to provide a particular service, the service charge will be altered accordingly. We cannot give guarantees about the level of service charge in future years as it is mainly influenced by the cost of goods and services on the open market.

We encourage you to discuss your housing options with your family and friends, and to seek independent advice, support and representation as appropriate, in connection with a move to Wadswick Green.

All prices and other information contained in this document are accurate as at 1st September 2015 but may change in accordance with changes in legislation and/or the lease governing the sale of apartments.

If you wish to make a complaint, please ask for a copy of our Complaints procedure.

When will Wadswick Green be ready?

Birch Close and Rowan Lane is sold out with new residents moving in every week. A selection of the one-bedroom penthouse suites in the Pavilion are still available to purchase.

The Pavilion including all of its amenities and the Greenhouse Restaurant are open to all.

What if residents do not need care?

Many prospective residents will not require care and support, but they will feel reassured knowing it is readily available in the future. There is absolutely no obligation to buy care from Rangeford Care if you do not need it.

Village transportation information

The Wadswick Green chauffeur service will do regular scheduled trips to Corsham, Chippenham and Bath. Local journeys within a five-mile radius will be free and there will be other pre-designated free trips to be determined according to the needs of the residents.

Further, bespoke trips, such as to Bristol Airport, will be charged at a cost.

If you've got some feedback, we'd love to hear from you

At Rangeford we do everything we can to make sure our customers get the best possible experience, but occasionally things go awry. If you have a concern or other feedback, we want to resolve it quickly and simply.

If you are unhappy about any aspect of the service we provide, please talk to us. By talking to the member of staff you usually deal with, we can often clear up any issues quickly. They can discuss it with you and agree what to do next. If it is not possible to sort out your problem in this way and you wish to give formal feedback, please follow the guidelines shown below.

How should you give us feedback?

There are a number of different ways to contact us.
- In writing to the General Manager, The Pavilion, Wadswick Green, Corsham SN13 9FN

- By email to feedback@wadswickgreen.co.uk

We will acknowledge your feedback within 24 hours and respond within 3 days.

This gives our management team time to make a thorough investigation.

In the unlikely event that you are still unsatisfied, the General Manager will refer the matter to our Head Office.

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